Terms for Using RoamConnect
These Terms of Service explain the conditions that apply when you browse, purchase, install, or use travel eSIM products provided through RoamConnect Shop.
Acceptance of Terms
By accessing RoamConnect Shop or purchasing an eSIM product, you agree to these Terms of Service and our related policies. If you do not agree with these terms, please do not use our website or services.
eSIM Products
RoamConnect offers digital eSIM products and travel data plans for supported destinations. Each product may have different data allowances, validity periods, network availability, activation requirements, and usage conditions.
Order & Digital Delivery
After a successful purchase, eSIM details and applicable activation instructions may be delivered digitally to the email address provided during checkout. Customers are responsible for providing accurate information and maintaining access to their email account.
Device Compatibility
Customers are responsible for confirming that their device supports eSIM functionality, is compatible with the selected plan, and is unlocked when required. Device and network compatibility may vary by model, region, and carrier.
Activation & Usage
Customers should follow the activation instructions supplied with their eSIM. Activation and plan validity may depend on the product purchased and the applicable network conditions. An eSIM should not be deleted unless the customer is certain it is no longer required.
Network Availability
Mobile connectivity depends on local network infrastructure, coverage, network congestion, device compatibility, geographic conditions, and other factors outside our direct control. We do not guarantee uninterrupted service in every location.
Payments
Orders must be paid using an available payment method shown during checkout. Customers authorize the applicable payment provider to process the amount displayed at checkout. Orders may be subject to verification or review where necessary.
Refunds & Cancellations
Refund eligibility depends on the applicable product and our Refund Policy. Because eSIM products are delivered digitally and may become activated or consumed, customers should review product information before purchase.
Acceptable Use
Customers must use RoamConnect eSIM products lawfully and in accordance with applicable local regulations, network rules, and service restrictions. Fraudulent, abusive, unlawful, or unauthorized use is prohibited.
Service Limitations
RoamConnect is not responsible for service interruptions caused by circumstances beyond reasonable control, including network outages, carrier restrictions, device issues, local regulations, infrastructure failures, or inaccurate customer information.
Account & Customer Information
Customers are responsible for keeping their account and checkout information accurate and secure. Any information required to process an order should be complete and current.
Changes to These Terms
RoamConnect may update these Terms of Service when necessary to reflect changes to our services, products, operational practices, or applicable requirements. Continued use of the website after an update constitutes acceptance of the revised terms.
Check Your Device & Plan Details
Review the destination, data allowance, validity period, activation requirements, and device compatibility before completing your order.
Have a Question About Your eSIM?
Our support team can help with product information, activation guidance, compatibility questions, and order-related assistance.
Contact RoamConnect →