FAQ

A travel eSIM is a digital SIM that lets compatible devices connect to a supported mobile network without inserting a physical SIM card. It is designed for convenient mobile data access while traveling.

Your eSIM installation details are delivered digitally according to your order information. Depending on the plan, you may receive a QR code and installation instructions by email.

Open your device's cellular or mobile network settings and select the option to add an eSIM. If a QR code is provided, scan it and follow the on-screen instructions to complete installation.

eSIM availability depends on your device model, region and carrier configuration. Check your device specifications and make sure the phone is network-unlocked when required.

On compatible dual-SIM devices, you can usually keep your primary SIM available while using the RoamConnect eSIM for mobile data. Check your device settings and your primary carrier's roaming conditions.

We recommend installing your eSIM while you have a reliable internet connection. Follow the specific activation instructions provided with your selected plan.

Activation rules vary by plan. Your product details will specify when the validity period begins, so please review the plan information before installation and activation.

Only if the selected plan supports that destination or region. Always check the coverage and supported destinations shown on the product page before purchasing.

Check that the eSIM is enabled, mobile data is assigned to the correct line and your device has access to a supported network. Review the installation instructions and restart your device if needed.

If you need assistance, review the eSIM Guide and your order instructions first. For order-specific questions, contact RoamConnect support with your order details.